Returns must be postmarked within 7 days of receipt of package. Exchanges must be postmarked within 14 days of receipt of package. A Return Authorization number is required for a refund/exchange. Please email us on our "Contact Us" page so that we can forward you an RA# and the return shipping address. To be eligible for a return or exchange, your item must be unused and in the same condition that it was received. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You will receive a credit within 14 days after receipt of the item. Shipping costs are non-refundable.